“We”, “Us”, or “Our” shall mean Nathan Outlaw Consultancy Ltd, a company registered in England and Wales whose registered office is at Lowin house, Tregolls Road, Truro, Cornwall, TR1 2NA, with company number 8635259.

Our restaurants and Guest House are small and intimate, and as such, our continued viability relies heavily on reservations being honoured by our customers or adequate notice being given of any changes to plans or arrangements. In the event of cancellations, we are proactive in advertising the availability, and advise that the more notice given will lead to a greater chance of re-selling the reservation.
By reserving a table at Outlaw’s New Road, Outlaw’s Fish Kitchen or reserving a stay at Outlaw’s Guest House, you are deemed to have accepted the terms of this Cancellation Policy.


Cancelling a restaurant reservation

Restaurant cancellations may only be made by the following means:
1. Using the “cancel” link provided in either your confirmation email or reminder email.
2. By email directly to the respective restaurant.

Guest House cancellations may only be made by email to [email protected]


Credit card capture and pre-payment for reservations

To secure your restaurant reservation you are required to provide valid credit card details as means of a guarantee.
We reserve the right to charge the card provided a cancellation fee if you cancel or amend a restaurant reservation within the relevant notice period set out in our Cancellation Policy. We reserve the right to charge a no-show fee if you do not show for a reservation, by not appearing on the date and time stated within your confirmation email.

Full pre-payment is required for Outlaw’s Guest House reservations at the time of making the reservation.
If you wish to cancel or amend your reservation, this pre-payment is refundable provided that such cancellation or amendment to your reservation is made within the relevant notice period set out in our Cancellation Policy. Should you fail to provide such notice, we reserve the right to retain your pre-payment in full or partially.

We will, where possible, attempt to resell tables and rooms when we receive cancellations and where we are successful, we will not charge a fee (unless the resold reservation results in a reduction of covers, we reserve the right to charge a fee proportionate to the reduction).


Charges applicable if you cancel, change, or do not show for a reservation

We ask that adequate prior notice (set out below) is given should you wish to cancel or change your reservation. Where you fail to provide such notice, we reserve the right to charge you a cancellation fee (set out below). Should you not show for a reservation without any prior notice given, we reserve the right to charge a no-show fee (set out below). Charges will be made against the card you provided at the time of making the reservation where restaurant reservations are concerned.


How the Cancellation Policy is applied

We reserve the right to vary this Cancellation Policy. The Cancellation Policy in place when you made your reservation shall apply. If you do not accept the terms within this Cancellation Policy, you must cancel in advance of the timescales set out in the table above; failure to do so will result in a cancellation fee or no-show fee being charged to you.


Governing law and jurisdiction

The English Courts will have exclusive jurisdiction over any claim existing from, or related to, this Cancellation Policy.

If you have any questions about this Cancellation Policy, please contact us by email


Nathan Outlaw Consultancy Ltd, 2022.